Terms of Service

By accessing or using the Syncgrip service (“Service”), operated by SoftPi OÜ, a business registered in Estonia, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

If you use the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Syncgrip is a no-code, real-time data synchronization platform. The Service connects third-party applications — currently Airtable, Asana, and Mailchimp — and keeps data synchronized between them according to the configurations you define. This includes creating, updating, and deleting records in one or more connected services on your behalf.

Syncgrip acts as an intermediary between third-party services. We are not affiliated with, endorsed by, or officially connected to Airtable, Asana, or Mailchimp. Use of those services is governed by their respective terms of service.

You must create an account to use the Service. You agree to provide accurate, current information and to keep your credentials secure. You are responsible for all activity that occurs under your account. Notify us immediately at support@syncgrip.com if you suspect unauthorized access.

Syncgrip offers a 14-day free trial for new accounts. No credit card is required to start. During the free trial, you have access to most features of the Service. At the end of the trial, you must select a paid plan to continue using the Service; otherwise, your syncs will be paused.

The Service is offered on a subscription basis. Current plan details and pricing are available on our pricing page. Plans are billed on a monthly basis.

Billing is handled by Polar as our Merchant of Record. When you purchase a subscription, you are transacting directly with Polar, which issues the invoice and handles tax collection. Your use of the billing portal is also subject to Polar's Terms of Service.

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can manage or cancel your subscription at any time from your account settings or by contacting support@syncgrip.com.

Free trial. All new accounts include a 14-day free trial. We encourage you to evaluate the Service fully during this period before subscribing.

No refunds after purchase. Subscription fees are non-refundable. Once a billing period has begun, no refund or credit will be issued for that period, including for partial-month use or unused features.

Exceptional circumstances. At our sole discretion, we may issue a refund in exceptional cases (for example, if you were inadvertently charged due to a billing error). Refund requests of this nature must be submitted within 7 days of the charge to support@syncgrip.com. Because Polar.sh acts as the Merchant of Record, any approved refund is processed by Polar.sh and subject to their refund processing procedures.

Cancellation. Cancelling your subscription stops future billing. You retain access to the Service until the end of the current paid billing period.

You agree not to:

• Use the Service in a way that violates any applicable law or regulation
• Circumvent any rate limits, security controls, or access restrictions
• Use the Service to sync data you do not have authorization to access or share
• Attempt to reverse engineer, decompile, or extract source code from the Service
• Resell, sublicense, or offer the Service to third parties without our written consent

We reserve the right to suspend or terminate your account if you violate these conditions.

The Service connects to third-party platforms (Airtable, Asana, Mailchimp, and others) using credentials and permissions you provide. You are responsible for ensuring you have the right to grant Syncgrip access to those accounts and the data within them.

We are not responsible for disruptions, API changes, or data loss caused by third-party platforms. If a third-party service changes or revokes API access, affected syncs may be interrupted.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. In summary, we do not store the content of your records — only the minimal metadata required to operate your syncs (IDs, field structure, sync state).

The Service, including its software, design, and content, is the exclusive property of SoftPi OÜ and is protected by intellectual property laws. These Terms do not grant you any ownership interest in the Service.

You retain full ownership of your data. By using the Service, you grant us a limited license to access and process your data solely for the purpose of performing the synchronizations you configure.

The Service is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. Sync operations depend on the availability and reliability of third-party APIs outside our control.

To the maximum extent permitted by applicable law, SoftPi OÜ and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or business interruption, arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

You may terminate your account at any time by cancelling your subscription and contacting us. We may suspend or terminate your access immediately, without notice, if you breach these Terms or if we determine your use poses a risk to the Service or other users.

Upon termination, your sync configurations and associated metadata will be deleted in accordance with our data retention policy described in the Privacy Policy. Provisions of these Terms that by their nature should survive termination (e.g., limitation of liability, governing law) will continue to apply.

These Terms are governed by and construed in accordance with the laws of Estonia, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Estonia.

If you are a consumer located in the EU, you may also have the right to use the EU's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

We may update these Terms from time to time. We will notify you of material changes by email or by posting a prominent notice in the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

For questions about these Terms, please contact us at: